829 Reviews Found
Confirmed Service Customer
Two plus hour wait with an appointment is too long. Customer service is fantastic though.
Nancy S.
GOODYEAR
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
The difference between 2 days and 48 hours is a difference of Monday 7 a. m. to Tuesday 6 p.m. and Monday 7 a.m. to Wednesday at 12 noon. I was never given an approximate cost or and an explanation of what was going to happen to my car. I was not kept up to date as to what was happening. Very frustrating.
Mary H.
GOODYEAR
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Sales Customer
Julio was available when we needed him and answered all our questions.
Lisa S.
LITCHFIELD PARK
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Chris is my service advisor and great at checking me in and keeping me informed Yates is an awesome dealership
Dennis O.
SURPRISE
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
Sean was prompt in checking me in for my 7am appointment and my car was ready to go by 8:30am.
Carmen B.
LITCHFIELD PARK
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Dropped off vehicle the night before and picked it up the next day. Everyone was kind and polite. The work was completed with no problems.
Ron V.
LITCHFIELD PARK
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Mike Kennedy has always took care of me. Great service from Yates.
Michael A.
AVONDALE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Great customer service and staff that made my wife and I very comfortable.
Kwame E.
LAVEEN
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Had my vehicle towed in 10/1 it had an error and wouldnt start. On 10/4 was advised it was fixed and ready to pick up. I got it home and went to start it about an hour later, same error issue and vehicle wouldn't start. Vehicle had to be towed back to Yates same day. It is now 10/8 - no status, no vehicle. I have zero idea what is happening with my vehicle at this point.
Sylvia M.
AVONDALE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Lack of communication. Had an 8 o���clock appt. Finally called at 2:30 to see what was going on and they said my car wouldn���t be ready for a couple of hours. Chris was my contact. There is no reason to not keep the customer up to date. I asked them to wash the car. They told me they were short handed because 2 people had to go to a seminar. Poor excuse. Just made me more angry. They didn���t. The only good part of the experience is the shuttle driver, Josie. She is wonderFul and always so nice.
Gary S.
GOODYEAR
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hi, thank you so much for your high rating. Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
I made an appointment to bring in my car on September 23 at 7:15 as the shifter was not going from Reverse to Drive - getting hung up in neutral. Other than that, it was functioning well. The car wasn't even looked at until Thursday, October 3, when they told me it needed new motor mounts for $2700. I was finally told it was ready on October 4. I picked it up, and on my way home it started making a loud squeal every time I let off the gas. The shifter still hanging up. I brought it back in October 5 first thing, and service advisor Sean heard the loud squeal. On October 7, I got a call from service advisor Ashley saying my car was ready. I asked her what had been wrong, and she said a loose grommet. Later that day, before I had picked up the car, she called back to let me know the shifter had been fixed but not the squeal. This is at least the second time I have had to bring my car back to Yates for a botched service. One time a tech left a tool in the engine which made a loud noise - I was afraid to drive over 25. I still do not have my car 16 days after dropping it off. The people at Yates have been friendly, but I am very disappointed with the quality of service and the time it has taken for the repair.
Hugh T.
GOODYEAR
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Service Advisor Ashley greeted me when I pulled in line. I explained the problem and she got a diagnostic tool to determine the cause of the check engine light on. She then advised the expected cost and told me it would be ready either late that day or the next day. She also advised the technician felt there was a problem with the oil pan gasket. I declined that service and said I would keep an eye on it. The vehicle oil levels have remained steady and engine temps are in normal range. I have have had no warning light since the sensor was replaced. Thank you.
Fredrick H.
GOODYEAR
Business Response
Hi, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
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Confirmed Sales Customer
James was very helpful and informative. He made the overall buying experience easy and enjoyable.
Tina M.
BUCKEYE
Business Response
We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!
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Confirmed Sales Customer
Great customer service and finance department was very efficient. They promised me that all paperwork and car would be ready in 1 1/2 hours when I arrived.
David L.
GOODYEAR
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hello, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!
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Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Mike was very professional and friendly. I aways come back because of the exceptional service. Thanks Mike!
Marlena C.
LITCHFIELD PARK
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Daisy was amazing. What a pleasure to work with her. Thank you so much.
Barbara H.
LITCH FIELD PARK
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! If you have any further questions, please give us a call. We're always happy to help!