828 Reviews Found
Confirmed Service Customer
2015 Chevy Silverado - made an appointment for an airbag recall as well as engine trouble. I did not get my recall taken care of because they went into the engine first they took my engine apart charge me $950. They wanted approximately $8000-$13,000 for engine repair work had to get a tow truck and tow my truck back home with engine apart mind you I drove it in and had to call a tow truck to take it to my house because I do not have that kind of money saved up To get my engine fixed on my truck. I wish the service advisor. Chris Brown would���ve told me Pedro if we go into the engine and find damage it could cost you thousands of dollars I had an impression that it was only gonna cost me like $2000 pr $3000 Dollars and wish Chris would���ve told me to just hold off if I didn���t have that kind of money because it could cost upwards of up to $13,000 then it would���ve only cost me $120 for the diagnostics. I���ve had bad experiences at Gateway Chevrolet That���s the reason that I���ve been to Yates not only to buy vehicles but to get my vehicle serviced there and for this to happen to me specially when I am living paycheck to paycheck really hurts to have taken my truck there driving in paid $950 to have Yates service take my engine apart had to pay $140 for tow truck and take my truck home with my engine apart and the Recall not fixed. $1,090.00 for taking engine apart, tow truck and recall not attended to. Feel like I got taken advantage in a sense because I had too get a new vehicle, now i���m stuck with two payments and a truck that���s an operative ! Peace
Pedro G.
AVONDALE
![2015 Chevrolet Silverado 1500 1GCRCPEH3FZ344898](https://inv.assets.ansira.net/evox/color_0640_032/10086/10086_cc0640_032_9V5.jpg)
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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![2023 Buick Envision LRBFZSR49PD232583](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Daisy, was friendly, professional and she was able to get my service done in a timely manner. Thank you!
Kevin M.
GOODYEAR
![2022 GMC Sierra 2500 HD 1GT49REY0NF302922](https://inv.assets.ansira.net/evox/color_0640_032/50040/50040_cc0640_032_9V5.jpg)
Business Response
Hi, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Ashley Salinas did an excellent job, as did the technician. Ashley also helped me utilize my Onstar points which was a huge savings. I am thinking of going back and having the other door fixed.
Debra V.
SUN CITY WEST
![2018 Buick Cascada W04WJ3N5XJG052204](https://inv.assets.ansira.net/evox/color_0640_032/12743/12743_cc0640_032_G0Y.jpg)
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Great dealership and people. I���m happy with the whole experience. Hector made sure I was taken care of.
Lanaya D.
LAVEEN
![2024 Buick Envista KL47LBE20RB201002](https://inv.assets.ansira.net/evox/color_0640_032/53310/53310_cc0640_032_G98.jpg)
Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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![2024 Buick Envista KL47LBE26RB126953](https://inv.assets.ansira.net/evox/color_0640_032/53310/53310_cc0640_032_G98.jpg)
Business Response
Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!
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![2015 GMC Yukon 1GKS2CKJ7FR520912](https://inv.assets.ansira.net/evox/color_0640_032/10432/10432_cc0640_032_G1C.jpg)
Business Response
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.! We hope to see you soon!
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Confirmed Service Customer
The agent that I worked with was great but waiting 3 hrs for ur service to be done just to change head lights was absolutely awful! And the shuttle service was not available for 2 hrs it was not a pleasant experience
Omega C.
BUCKEYE
![2014 Chevrolet Equinox 2GNALBEK7E6233803](https://inv.assets.ansira.net/evox/color_0640_032/9471/9471_cc0640_032_GAN.jpg)
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Sales Customer
Very happy with the sales experience. Staff (Jonathan Robison) was attentive answered all my questions. I would recommend this dealership. I will use them again in the future.
Paul D.
SCOTTSDALE
![2024 GMC Terrain 3GKALMEG5RL382619](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Michael (can���t remember his last name but was an older gentleman) was nice but the quality of service I received was lackluster. My truck was out of commission for close to 3 weeks and didn���t get assigned to a technician until 5 days after I dropped it off. Upon receiving my truck it had a dirty interior (grease stains on the white portions) an almost completely empty gas tank, in the three weeks they had my truck only 1 of my concerns were corrected and the other the technician could not determine what the cause was. Also after getting my truck my alignment was off and the truck now needs one. The truck had 2800 miles when I took it in for service. Aside from the technical side my service advisor, even though I���m sure he���s busy with other customers wasn���t providing timely updates and I needed to constantly text to ask for them. After doing an inspection of the exterior my truck I noticed a broken clip on my front bumper that wasn���t broken before and nobody informed me of it at the dealership. Overall poor experience and lack of professional courtesy, as for the concern that was corrected it seems to have maintained nicely.
Christian V.
AVONDALE
![2023 GMC Canyon 1GTP6EEK0P1229254](https://inv.assets.ansira.net/evox/color_0640_032/51152/51152_cc0640_032_GAZ.jpg)
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
Kind and courteous. My car dealer made sure I get what I wanted. He explained everything to me that I needed to know, and he answered all my questions.
Baiyina D.
GOODYEAR
![2024 Buick Encore GX KL4AMBSL2RB176488](https://inv.assets.ansira.net/evox/color_0640_032/53261/53261_cc0640_032_G98.jpg)
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
Very friendly and helpful did not pressure us into a sale felt very comfortable and relaxed
Jonathon B.
PEORIA
![2024 Buick Encore GX KL4AMBSLXRB139933](https://inv.assets.ansira.net/evox/color_0640_032/53261/53261_cc0640_032_G98.jpg)
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Had a 130pm appt and vehicle did not go in to the shop until 245pm. Was not told it would be at least 2 hours. Service advisor then took my phone number and said he would contact me once they found issue with slow tire leak. I returned to his desk at 330pm (note I was waiting in the showroom) and asked, for a Quick Lube, this is kind of slow. He said, I went looking for you in the lounge but could not find you. I said, why did you not call me. Well, because I like to have all the paper work and estimates before I meet with you. I then said you were looking for me for a reason, why didn���t you call? That did not seem to sink in. The oil change was done but because he did not get a hold of me the tire repair was not done. His recommendation was buy 2 new tires as they were badly worn. So, by 440pm I was finally able to leave. All because of not communicating expectations and CALLing me on the phone, I was there over 3+ hours for an oil change and one tire repair.
Brad M.
BUCKEYE
![2015 GMC Sierra 1500 3GTU2WEJ0FG322416](https://inv.assets.ansira.net/evox/color_0640_032/10182/10182_cc0640_032_9V5.jpg)
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
GREAT SERVICE AS ALWAYS. FORTUNATELY, IT WAS ONLY THE BATTERY, AND A NEW ONE WAS INSTALLED AND BACK ON THE ROAD. THANK YOU.
Jack B.
GOODYEAR
![2006 GMC Envoy XL 1GKET16S966165907](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!
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Confirmed Sales Customer
Jonathan helped us and was very up front. None of the normal car salesman stuff of forcing us to purchase. Was a personable guy
Logan B.
PHOENIX
![2024 GMC Sierra 1500 1GTUUCE8XRZ329996](https://inv.assets.ansira.net/evox/color_0640_032/54034/54034_cc0640_032_5IR.jpg)
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Chris was incredible, answered all of my questions and was extremely respectful throughout the process.
Dylan W.
PHOENIX
![2024 GMC Sierra 1500 1GTUUCED5RZ350171](https://inv.assets.ansira.net/evox/color_0640_032/54034/54034_cc0640_032_5IR.jpg)
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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![2024 GMC Sierra 1500 3GTUUEE85RG443237](https://inv.assets.ansira.net/evox/color_0640_032/54729/54729_cc0640_032_5I1.jpg)
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response!
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![2018 GMC Yukon 1GKS1CKJ1JR118668](https://inv.assets.ansira.net/evox/color_0640_032/12280/12280_cc0640_032_G1E.jpg)
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope you have a great day!
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Confirmed Service Customer
Wish the timeline for fixing my car was a bit shorter, but overall great service
Dennis C.
GOODYEAR
![2006 Cadillac CTS 1G6DM57T260188504](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Sales Customer
I greatly enjoyed my experience with Yates. I will definitely bring my business here in the future.
Jarrod G.
TEMPE
![2024 GMC Sierra 1500 3GTUUDED8RG401913](https://inv.assets.ansira.net/evox/color_0640_032/54035/54035_cc0640_032_5IR.jpg)
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!