Confirmed Service Customer
Had a 130pm appt and vehicle did not go in to the shop until 245pm. Was not told it would be at least 2 hours. Service advisor then took my phone number and said he would contact me once they found issue with slow tire leak. I returned to his desk at 330pm (note I was waiting in the showroom) and asked, for a Quick Lube, this is kind of slow. He said, I went looking for you in the lounge but could not find you. I said, why did you not call me. Well, because I like to have all the paper work and estimates before I meet with you. I then said you were looking for me for a reason, why didn���t you call? That did not seem to sink in. The oil change was done but because he did not get a hold of me the tire repair was not done. His recommendation was buy 2 new tires as they were badly worn. So, by 440pm I was finally able to leave. All because of not communicating expectations and CALLing me on the phone, I was there over 3+ hours for an oil change and one tire repair.
Brad M.
BUCKEYE,
AZ
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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