925 Reviews Found
Confirmed Sales Customer
The process was smooth and fairly quick considering how long the process can be to purchase a new vehicle. Hector was fantastic. I felt like he was an advocate for me, the purchaser, from the moment I arrived on the lot. Highly recommend going to Yates, especially if you have the privilege of working with Hector.
Travis M.
SCOTTSDALE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Service Advisor Sean was very good. Have always received great service at Yates.
Andrew M.
LITCHFIELD PARK
Business Response
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Very friendly staff from sales to finance i give this dealership a 10 plus. I would refer anyone to this dealership
Erik G.
LAVEEN
Business Response
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
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Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Sales Customer
Great service, the sales representatives listened to what I was looking for and brought me to the vehicle I wanted/needed. They were quick to work with me with a trade in vehicle and offer the best deals available, unlike some of the hassles you can find at other dealers. 10/10 I would purchase from here again and highly recommend
Edward A.
LAVEEN
Business Response
Thank you for your wonderful feedback! We’re so glad to hear that our team was able to help you find the perfect vehicle and make the process smooth. We appreciate your recommendation and look forward to working with you again in the future!
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Confirmed Service Customer
Ashley is always professional and attentive to my needs and makes sure that I am satisfied with my visit and service
Decarrol C.
TOLLESON
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Noticed the day after service that one of the wheel hubs was missing. Called my service advisor and left a message to call me back. Left a second message the following day. Still have not heard back.
Michael B.
GRAVOIS MILLS
Business Response
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. Your satisfaction is of the utmost importance. Thank you.
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Business Response
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
We had been to numerous dealerships in our area and either they didn���t have the car we came yo look at or couldn���t find it. We had such a great experience at your dealership
Amy C.
MESA
Business Response
Wow, we���re thrilled to hear you had such a wonderful experience with us! If you ever need any further assistance, please don���t hesitate to reach out���we���re always here to help!
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Confirmed Service Customer
Very fast and efficient, truck serviced and delivered to me within an hour.
Brian R.
BUCKEYE
Business Response
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
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Business Response
Hello, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Ashley is always a pleasant service technician to deal with. I needed a new battery and I���m thankful that I got an appointment right away and didn���t have to wait that long.
Barbara M.
GOODYEAR
Business Response
Hello, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
My service rep Jacklin is a ROCK STAR. From the minute I walked in the door at 7:15 am. To be greeted with a warm smile. She kept me informed the entire time my truck was being serviced. As long as she is with Yates. I will be back
Michael B.
TOLLESON
Business Response
Thank you for your kind words! We're so glad to hear our staff has been a great help to you. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
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Confirmed Service Customer
Judith was fantastic and very helpful. Got my vehicle scheduled, serviced and she even washed my vehicle personally. Great customer service.
Gary M.
SUN CITY WEST
Business Response
Thank you for your kind words! We're so glad to hear our staff has been a great help to you. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
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Confirmed Sales Customer
Johnathan was extremely helpful! In fact, the whole staff at Yates was friendly, courteous, and thoughtful of us during our whole visit.
Timothy S.
PHOENIX
Business Response
Hi, thank you for your kind review! We're happy to share your comments with the team here at Yates Buick GMC INC. If you have any further questions, please don't hesitate to give us a call. We're always happy to help!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
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Confirmed Sales Customer
Hector took the time to listen to us to know what we were looking for he gave us multiple options and it was great. We were so happy coming out that door.
Yajaira P.
AVONDALE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
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Confirmed Sales Customer
Very easy to work with, no pressure sales. Julio was great to work with
Scott G.
LITCHFIELD PARK
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. If you're ever in need of more help, please let us know!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Mike kept me informed along the way. Made some suggestions with no pressure. Waiting room was clean and comfortable - would suggest to place a sign about keeping your phone low volume and to step out if taking a call using speaker on the phone. This is just not your shop but all shops. The medical profession does a good job with getting the message to all who sit in waiting room.
Brad S.
GOODYEAR
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.