892 Reviews Found
Business Response
Hi, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Right on time, and took exact amount of time that I was told. Jacklyn was very friendly and accommodating.
Joann A.
LITCHFIELD PARK
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thanks for taking the time to leave a review.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thanks for taking the time to leave a review.
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Business Response
Hi there, thank you; we appreciate your feedback! Thank you again for leaving us this response!
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Confirmed Sales Customer
My husband and I went to a Buick dealership in Tempe because we live closer to that area. We didn���t really like this customer service we were receiving at that dealership so my husband did some research and we saw that you guys had the same exact car that I wanted. So we called your dealership and Tyrell answered the phone and we said we needed to speak to a sales person and he said here I am. we told him what car we were looking for and that we were gonna be in around 2:30 or three on the 15th. He held the keys so nobody could take the car because we told them we were already gonna purchase it. So Tyrell had great customer service and he was very nice and knowledgeable. Then we went into the finance room and Esteban was just as fabulous. I had an extremely wonderful experience and I���m loving learning my new vehicle.
Jil C.
MARICOPA
Business Response
Congratulations on your new vehicle! We always want to hear back from our clients and we're glad you had such a positive experience with us! If there's anything further we can do for you, we are happy to help!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We do hope we can be of assistance in the future. Take care!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Had new wiper blades put on. Asked them to make sure there was windshield fluid. They said they did���-they didn���t. Asked to wash car. Wasn���t done when I got there. Just little things but it���s always something messed up.
Gary S.
GOODYEAR
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
Sean was got me in took care of my vehicle and really went above and beyond to take care of me, would recommend the yates Buick gmc service depart just to work with Sean again
Jaclyn M.
LITCHFIELD PARK
Business Response
We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
Whoever mechanic worked on my truck left oil handprints on the hood the Chrome the door and inside the steering column I just wish they would have been cleaner the next day I seen all those prints cuz I left late other than that the service was great Daisy was very professional
Raul G.
PHOENIX
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
you told me 2 hours on the phone, after my son waited 2 hrs he went and checked on the status and wasn t even started on the service. he waited another one and a half hours,you owe me next service,
Robert H.
BUCKEYE
Business Response
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Judith the service representative was fantastic. Give that woman a raise!
Brian D.
GOODYEAR
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit!
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
There was a misunderstanding early in the process, but Yates made it right
Reid N.
GOODYEAR
Business Response
Hello, we really appreciate your high star rating! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again soon!
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Confirmed Service Customer
Shawn was my service guy and he did an outstanding job in checking me in and getting me out the door in time for my appointment.
Rachel S.
BUCKEYE
Business Response
Hi there, thank you; we appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Yes left my truck with the dealership and when I came to pickup my truck my plate was stolen while in your procession ! Was very disappointed that that happened! Never experience that ever....
Coy M.
GOODYEAR
Business Response
Hi, thank you so much for your high rating. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
I write this every time, but Sean is the absolute best! Great service and great communication as always. Please promote this gentlemen.
Jeffery M.
GOODYEAR
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Great Service advisor (Chris Brown) kept US informed thru the process
Dennis C.
GOODYEAR
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for the great review!
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Confirmed Service Customer
Vehicle service department personnel handled everything promptly at the scheduled time. Service was completed without issue. All in all it was a very trouble free and smooth operation.
Marvin L.
LAVEEN
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.. Thank you again for leaving us this response!