Review Details

Took my vehicle in for an oil change, a recall and for knocking sound underneath the vehicle on Monday, November 11th. I did not get a status update on the vehicle until Wednesday afternoon and only after I made it a point to personally visit the service manager in person. All attempts of texting, calling and leaving voice mails to include leaving messages from other service advisors from Monday afternoon, November 11th to Wednesday afternoon, November 13th to both service advisor and service manager went unanswered and unreturned. Upon showing up in person and speaking to the service manager, other than the vehicle just being inspected and diagnosed, no services as of Wednesday afternoon, November 13th had been performed. Service manager advised that it would be serviced but it would not be ready until Thursday afternoon. From Monday morning, November 11th, when I dropped off the vehicle, I was not advised that it would take any overnights to diagnose and complete the services; needed needless to say and much less, three full days with no status updates whatsoever. The only final excuse I was given is that on Wednesday, November the 13th, the service advisor had not been at work. I do not know how that it explains the Monday and Tuesday, November 11 and 12. Long story short, the vehicle was serviced and completed by Thursday afternoon, November 14th, but only after I showed up in person to complain about the noncontact for the past several days. Never was I given notice that it was going to take several days to complete the needed services leaving me stranded trying to figure out how to get to work the next several days, Tuesday through Thursday. On Friday I was given a Lift ride from my home to the dealership to finally pick up the vehicle since I could not pick it up on Thursday being that it would not be ready until after 5 pm that afternoon/evening. The November 29th visit was a follow up from the previous November 11th visit to do a motor oil consumption test needed to identify why the engine was losing/leaking motor oil due to a "low oil" message received prior to the November 11th visit. This visit was a smooth visit with no issues.