Confirmed Service Customer
Took my truck in on a Thursday, I was told it would be ready on Monday. I called on Monday since I hadn't heard from them yet, I couldn't get a hold of the service advisor so I had to call to get someone else on the phone. I was told my truck was ready just needed to finish paper work. I did not get a call from them on Tuesday, I called on Wednesday and the service advisor didn't answer my call either, I asked again to speak to someone else because the advisor wasn't answering my phone for the past 3 days and I needed an ETA on my truck. I was told the advisor wasn't in today but my truck was ready to be picked up.
Araceli L.
PHOENIX,
AZ
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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