826 Reviews Found
Confirmed Service Customer
Wait was 2 1/2 hours for a SCHEDULED oil change. Not acceptable.
Wende I.
TONOPAH
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Confirmed Sales Customer
I felt very confident in my purchase. All my questions were answered and more. It was a great experience
Matthew K.
PHOENIX
Business Response
We're glad everything was completed quickly and to your satisfaction! We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Sales Customer
I had a great experience with Dylan. Highly recommend asking for him!
Gabriela R.
PHOENIX
Business Response
Hi, thank you so much for the positive review! We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
Daisy was great at keep me updated and explaining the process.
Gabriela S.
PHOENIX
Business Response
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
Mike in service is always great! He works around my schedule and is prompt and communicative throughout the visit. Jordan Sharp
Jordan S.
WADDELL
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Didn���t fix the problem and then after I called back and told them that the problem was still there they offered me a $200 diagnosis fee! Wish I would have been offered that in the first place
Luis S.
SURPRISE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Confirmed Sales Customer
Hector is in amazing person explain everything really good
Carolina M.
PHOENIX
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Ashley is Great! My oil change was done quicker than I thought it would be.
Derek R.
WADDELL
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
Was this review helpful?
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Daisy and the crew were awesome. I was treated kindly and with respect. Sales Team consisting of Hector, Travis and the sales manager were outstanding. I will continue my service/maintenance relationship with y���all because of the professionalism, care, and attention given to me during my visit. Still waiting to receive my bag from Yates. Y���all were out of them.
Meoshee J.
LAVEEN
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
The staff got my vehicle repaired quickly and efficiently and washed it when done !
Richard T.
BUCKEYE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you, and have a fantastic day!
Was this review helpful?
Confirmed Sales Customer
Amazing. Julio did amazing. Found my needs and found me the perfect truck
Damian P.
LAVEEN
Business Response
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Sales Customer
We worked with Julio and he made this car buying experience awesome. When we buy another car it will be from Julio.
James C.
BUCKEYE
Business Response
James Camacho, thanks again for taking the time to leave us this information about your recent visit. If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
Two plus hour wait with an appointment is too long. Customer service is fantastic though.
Nancy S.
GOODYEAR
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Confirmed Sales Customer
Friendly; not aggressive. Listened to what I wanted and helped me get what I asked for.
Gretchen R.
BUCKEYE
Business Response
Gretchen Robertson, thanks again for taking the time to leave us this information about your recent visit. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Service was delayed a bit but was completed
Patricia G.
BUCKEYE
Business Response
Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Took care of everything that needed to be done in a timely manner
Maxine N.
GREAT FALLS
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Was this review helpful?
Confirmed Service Customer
Judith was great. The service wasn���t good. My truck door was scratched and the mechanic put his dirty shoes all over my floor mats. The truck had oil and grease all over the front of my truck. Experience was not good.
Darren H.
WADDELL
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Was this review helpful?
Confirmed Service Customer
The difference between 2 days and 48 hours is a difference of Monday 7 a. m. to Tuesday 6 p.m. and Monday 7 a.m. to Wednesday at 12 noon. I was never given an approximate cost or and an explanation of what was going to happen to my car. I was not kept up to date as to what was happening. Very frustrating.
Mary H.
GOODYEAR
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.